Job Description

ACD Connect is hiring for a Part Time Remote Call Center Agent. This position has the potential to lead to Full Time for the right candidate.

The Call Center agent’s position handles answering incoming calls from customers, respond to inquiries, manage complaints, troubleshoot significant customer service issues, and provide general information. You will be a member of the primary contact will be responsible for assisting callers in completing donations online and over the phone.

*This is a work from home position*

>>>>> Due to our current state contracts, we are unable to hire INTERNATIONALLY and in these states at this time: CT, CO, MA, DE, DC, NJ, NY, CA, OR, WV, MT, MN, AR, ID, WY, WA, AK, HI, PR

All applicants applying from these states or internationally unfortunately cannot be considered.

Job Duties

· Answer incoming calls and respond to customer’s emails

· Maintain a friendly and professional tone on all calls and interactions with customers

· Management and resolve customer complaints

· Input customer donations in the computer system

· Identify and escalate issues to supervisors

· Provide client service information to customers

· Research required information using available resources

· Research, identify, and resolve customer complaints/issues using applicable software

· Route calls to appropriate resources

· Document all call information according to standard operating procedures

· Recognize, document, and alert the management team of trends in customer calls

· Follow up customer calls where necessary

Skills and Requirements:

• Bilingual Strongly Preferred
• Excellent interpersonal skills and the ability to organize simultaneous tasks
• Must be able to type a minimum of 30 WPM
• Proven ability to work as a member of a team
• Windows PC Required, (Apple/Mac, Tablets, Smart devices, Chromebook, & Android systems are NOT compatible)
• Windows 10 or newer
• 16GB of RAM on your PC
• Must have a hard-wired broadband internet service via DSL, Cable, or Fiber Optic connection
• Private work at home environment free from interruption and distraction
• USB Headset

Compensation starts at $10.00/hour

Benefits offered are: Personal Accident Insurance, Retirement plan with employer matching and after 6 months of continued employment Cell phone and Internet Stipends paid monthly.

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